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Shipping & Returns

Shipping Policy

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Our Shipping Policy was last updated on 5th April 2024

 

Interpretation and Definitions

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Interpretation

 

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

 

For the purposes of this Disclaimer:

 

  • "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to VAPE PATROL LTD

  • "Goods" refers to the items offered for sale on the Service.

  • "Orders" means a request by You to purchase Goods from Us.

  • "Service" refers to the Website.

  • "Website" refers to vapepatrol.co.uk, accessible from www.vapepatrol.co.uk

  • "You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

Thank you for visiting and shopping at Vape Patrol. The following terms and conditions constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing times

 

All Orders are normally processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

 

If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

 

Shipping charges for your orders will be calculated and displayed at checkout.

 

  • Shipping method: Standard by DHL, FedEx, Royal Mail, UPS
    Shipment cost: depending on product - £3/£5/£8
    Estimated delivery time: 3-5 business days

  • Free Delivery on orders over £200

Estimated delivery time: 3-5 business days

 

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation Email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

Vape Patrol Limited is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim and email us on support@vapepatrol.co.uk

 

Please save all packaging materials and damaged goods before filing a claim.

Contact Us

If you have any questions about this Shipping Policy, You can contact Us:

Return & Exchange Policy

We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

·       Your item must be unused and in the same condition that you received it.

·       The item must be in the original packaging.

·       To complete your return, we require a receipt or proof of purchase.

·       Only regular priced items may be refunded, sale items cannot be refunded.

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Returns and Exchanges Shipping

·       Please do not send the product back to the manufacturer. It must be sent to address provided by Vape Patrol Ltd.

·       You will be responsible for paying for your own shipping costs for returning your item.

·       Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.

·       Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

·       Please note, we cannot guarantee that we will receive your returned item.

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Please email us in advance of your return : support@vapepatrol.co.uk

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